Today’s businesses need reliable network support in order to deliver crucial business services and our Proactive Monitoring Service monitors and alerts on network issues before they can get out of hand. A major challenge in maintaining a network is having little foresight to errors and the inability to predict downtime. This usually results in a reactive response and a protracted resolution time. Our Proactive Monitoring Service throws this break-fix model out of the window. Instead of waiting hours for an IT repair service to arrive, the moment a problem is detected, it can usually be diagnosed remotely and prevented, saving your business thousands in lost production.
Our Proactive Monitoring Service allows our clients to focus on higher-level business functions, while delegating network maintenance and performance to IT professionals. By keeping an eye over business software, network architecture (routers, switches, firewalls) and connection fidelity, we take the measures necessary to sustain the most important areas of our client networks.
The bottom line is that our services will improve your bottom line. Having been in the business for more than twenty five years, our success has depended on making technology work, making it simple, and eliminating IT as an obstacle to growth.
Services Available
MONITORING DASHBOARD
Monitor availability, CPU load, memory, disk space utilization, network interface traffic, network latency, and packet loss. Perform advanced monitoring of running services, process availability, and performance counters for MS Exchange, SQL, and Active Directory.
REMOTE CONTROL & DIAGNOSTICS
ExpertAssist, an advanced behind-the-screen remote troubleshooting tool for Windows desktops and servers.
TRAFFIC ANALYSIS
What specific traffic is clogging your network? Is it the Exchange Server? Is someone streaming YouTube videos or music from iTunes? Our Proactive Monitoring Service provides this level of granularity to ensure your network is functioning properly.
GO LIVE MONITORING
The challenge with most break-fix services today is they have no view of what is truly going on within your network. Our “Go-Live” feature provides real-time monitoring and data collection that dramatically reduces the troubleshooting process.
PATCH MANAGEMENT
Foglight Patch Management allows us to automatically manage and control critical Windows updates to ensure that the customer’s devices are protected with the latest security patches and updates.
We fully understand that in order to increase your staff’s productivity, you need a stable network. Our proactive approach translates into stable networks!
Contact us to discuss how we can monitor and support your network, large or small, so that you don’t have to.